The TCMR Framework is reviewed regularly to ensure its relevance in measuring the key aspects of estate management. It covers 5 areas – Estate Cleanliness, Estate Maintenance, Lift Performance, Service & Conservancy Charges (S&CC) Arrears Management and Corporate Governance. Each area is presented as a single indicator and results are banded as Green, Amber or Red.
TCMR Indicators
Note: The Financial Adequacy indicator is under study and details will be announced when ready.
TCMR Colour Banding and Scoring Methodology
Explanatory notes:
[a] Counts refer to the number of weighted observations made relating to estate cleanliness or estate maintenance issues, during HDB’s inspections of estates as part of TCMR.
[b] If the result for lift performance is green, this generally means that the occurrence of lift faults and downtime is at an acceptable threshold, defined as less than 2 lift faults per 10 lifts and less than 1 hour of downtime per lift, each month.
[c] If the result for S&CC arrears management is green, this generally means that the level of S&CC accounts and amount in arrears is at an acceptable level, defined as less than 4 in 100 households owe arrears and less than 40% of the monthly collectible S&CC for the town is overdue, for 3 months or more.
Please refer to the TCMR scoring methodology
here. (PDF, 150 KB).