Written answer by Ministry of National Development on applications received for HDB Flat Eligibility letter and average waiting time for approval

Aug 3, 2023

Question No: 4836

Question by: Mr Leong Mun Wai

To ask the Minister for National Development (a) how many HDB Flat Eligibility (HFE) letter applications have been received per week since its implementation on 9 May 2023, compared to the previous HDB Loan Eligibility (HLE) letter scheme; (b) what are the average waiting times for approval of HFE applications, compared to HLE; and (c) how have any differences in the waiting times for approvals affected the resale market.

Answer:

HDB implemented the HDB Flat Eligibility (HFE) letter on 9 May 2023 to provide a one-stop service that informs prospective flat buyers of their eligibility to (i) buy a new or resale flat, (ii) receive CPF housing grants (and the corresponding grant amount if eligible), and (iii) take up an HDB housing loan (and the corresponding loan amount if eligible). In the past, prospective flat buyers would submit separate applications for their flat eligibility, CPF housing grant eligibility, and the HDB Loan Eligibility (HLE) letter. The HLE letter only provided flat buyers with an assessment of their HDB loan eligibility. Given the different scope and coverage between the HFE and the HLE, it would not be meaningful to compare the two.

2          We recognise that some prospective flat buyers have recently experienced longer processing times for their HFE applications due to system glitches. HDB is working hard to resolve this issue. Currently, the majority of resale flat buyers have obtained a valid Intent To Buy (ITB) and HLE letter prior to 9 May 2023, and can proceed with their flat buying journey. They are not required to obtain an HFE letter. Prospective resale flat buyers who require an HFE letter urgently may approach HDB for assistance.