Written Answer by Ministry of National Development on whether the OneService app has plans to allow residents to submit reports on smoking or noise disturbances by neighbours

May 11, 2021

Mr Gerald Giam Yean Song: To ask the Minister for National Development whether the OneService app has plans to allow residents to submit reports on smoking or noise disturbances by neighbours and, if so which agency will these reports be routed to.

Answer:

Residents today can already submit feedback on smoking and neighbourly noise through the “Others” category in the OneService App, without needing to know which agency to go to. 

MSO’s backend system will route the feedback to NEA, HDB or the Town Councils, based on issue and location of the incident.