Written Answer by Ministry of National Development on requests for goodwill repairs to HDB

Sep 11, 2017

Mr Lim Biow Chuan: To ask the Minister for National Development how many requests for goodwill repairs were received by HDB in 2016 and whether HDB is adequately resourced to attend to such requests expeditiously.

Answer:

Flat owners are responsible for the maintenance of the interior of their flats.  This includes repair to ceiling leaks and spalling concrete that could occur due to wear and tear over time.

Nevertheless, HDB provides assistance through the Goodwill Repair Assistance (GRA) Scheme.  The main objective of the GRA scheme is to assist flat owners, particularly for ceiling leak cases, where some upper- and lower-floor flat owners face difficulty in reaching an agreement to get a contractor to carry out the repairs.

In 2016, HDB assisted about 12,000 households under the GRA scheme.  HDB has appointed several contractors to manage the volume of GRA cases received.  Residents can be assured that HDB has sufficient resources to carry out repairs under the GRA scheme.