Written answer by Ministry of National Development on complaints received by HDB on quality of workmanship under Home Improvement Programme

Sep 19, 2023

Question No: 5007

Question by: Mr Gerald Giam Yean Song

To ask the Minister for National Development in each year for the last two years (a) how many complaints has HDB received regarding the quality of workmanship for the Home Improvement Programme; and (b) of these, which constituencies had the highest number of complaints.

Answer:

In the past two years, HDB received a yearly average of about 1,200 cases of feedback on workmanship issues for the Home Improvement Programme (HIP). This constitutes about 1.5% of the total number of Dwelling Units (DUs) undergoing HIP works per year.

2        HDB does not track complaints received by constituencies. Instead, HDB monitors the performance of HIP contractors to determine their suitability for future tenders. HDB also regularly inspects works carried out by HIP contractors and engages the contractors to ensure quality and service standards are met.

3        HIP works are covered under the 1-year Defects Liability Period. Flat owners who encounter issues with HIP works within this period can approach HDB for assistance.