Oral answer by Ministry of National Development on the number of appeals that HDB has received under all its schemes in the last five years

Apr 3, 2024

Question No: 5931

Question by: Mr Liang Eng Hwa

To ask the Minister for National Development for each year in the last five years (a) what is the number of appeals that HDB has received under all its schemes; (b) how many appeals have been successful; and (c) whether HDB reviews its schemes and policies periodically to reduce the appeal case load.

Answer:

          From 2019 to 2023, HDB received an annual average of around 854,000 pieces of correspondences, which include appeals, feedback, and enquiries from members of public. Appeals comprise a subset of these, averaging around 177,000 appeals per year. These appeals spanned a wide range of issues, such as eligibility for purchase of HDB flats, HDB housing loans and housing grants, housing maintenance issues, public rental housing and parking offences.

HDB takes into consideration the unique circumstances of each case when assessing appeals, and the outcome of each appeal will depend on their individual merits.

MND and HDB regularly review our housing policies and schemes to ensure that we cater to the evolving needs and aspirations of Singaporean households, and to meet national objectives.